97000 is a shortcode used by Clearstream. For help, use the contact information below.
To opt-out of all messages from Clearstream, text STOP to 97000. Message and data rates may apply.
Mobile text messages that are sent from either Clearstream or a user of Clearstream are intended for mobile subscribers who have opted in by either means of 1. Texting a keyword to 97000 or 2. Entered their information on an online signup page, or given explicit permission to Clearstream or a user of Clearstream to contact the mobile subscriber via text message.
Message and Data Rates May Apply. Message Frequency Varies.
Need additional help? Email [email protected]
All messages sent from either Clearstream or a user of Clearstream are intended for persons over the age of 13. Furthermore, Clearstream does not tolerate any material being sent via text message that contains explicit content such as strong language, nudity, pornography, and any questionable offensive content.
Clearstream’s services are available to mobile subscribers on the following wireless networks:
Major carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, U.S. Cellular, Alltel, Boost Mobile, Nextel, Metro PCS, and Virgin Mobile.
Minor carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).
To stop receiving text messages from Clearstream or a user of Clearstream, you may reply to any message you have received with one of the following words: STOP, QUIT, END, CANCEL, or UNSUBSCRIBE. If you have subscribed to multiple campaigns on one shortcode (97000), you may reply with one of the following words to stop all messages: STOP ALL, QUIT ALL, END ALL, CANCEL ALL, or UNSUBSCRIBE ALL.
If you are having trouble opting out of a campaign on our shortcode, 97000, please call our toll-free number: 917-818-4557 for assistance.
To receive help with any messages from Clearstream or a user of Clearstream. To receive help with any messages from Clearstream or a user of Clearstream, you may reply to any message you have received with the word HELP at any time. If you are having trouble receiving help, please call our toll-free number: 917-818-4557 for assistance.
What information we collect: Clearstream or a user of Clearstream may only collect your information (mobile number and/or name) in one of the following ways:
If you choose to opt in to a campaign by sending texting the keyword of the campaign to 97000, a Clearstream shortcode. Upon opting in by texting the keyword, you will receive an automated response message in which the details of the specific campaign are disclosed. You are also able to opt out at any time by replying STOP, END, QUIT, CANCEL, or UNSUBSCRIBE. Message and data rates apply. If you choose to opt in to a campaign by entering your contact information on a Clearstream user’s online signup page. On an online signup page, if wish to sign up for the specific campaign, you will be prompted to enter your mobile (and in some cases your name). Message and data rates apply. A user of Clearstream may have collected your information previously on an opt-in basis for the specific mobile marketing campaign. Mobile subscriber information or lists from 3rd parties are not allowed to be used for any reason, at any time. Any user that is found to be using a 3rd party list will have their account closed and terminated immediately without any notice.
To opt-out at any time: Text STOP to 97000. 97000 is a Clearstream (clearstream.io) shortcode.
By opting into this number, you are agreeing to receive informational text messages, alerts, and updates from Clearstream. Message frequency varies.
To stop receiving text messages from Clearstream or a user of Clearstream, you may reply to any message you have received with one of the following words: STOP, QUIT, END, CANCEL, or UNSUBSCRIBE. If you have subscribed to multiple campaigns on our shortcode 97000, you may reply with one of the following words to stop all messages: STOP ALL, QUIT ALL, END ALL, CANCEL ALL, or UNSUBSCRIBE ALL.
If you are having trouble opting out of a campaign on our shortcode, 97000, please call 917-818-4557 for assistance.
To receive help with any messages from Clearstream or a user of Clearstream, you may reply to any message you have received with the word HELP at any time. If you are having trouble receiving help, please call 917-818-4557 for assistance.
Message and Data Rates May Apply. Message Frequency Varies.
Clearstream or a user of Clearstream may only collect your information (mobile number and/or name) in one of the following ways:
Mobile subscriber information or lists from 3rd parties are not allowed to be used for any reason, at any time. Any user that is found to be using a 3rd party list will have their account closed and terminated immediately without any notice.
Mobile carriers are not liable for delayed or undelivered messages.
Clearstream is the text message application provider for Clearstream.
Last updated February 2021
Data processed by Clearstream can be classified in two ways:
This policy specifically covers data that is collected by us. We are not responsible for, nor do we have control over, the use of data that is collected by users of Clearstream.
When you sign up for Clearstream’s Services, we ask you to provide us with the following personal data:
We use this information for creating and administering your account, and in the ways described below. We also may use this information to contact you and send you email newsletters, marketing or promotional materials, or other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by clicking on the unsubscribe link in the emails, or by contacting our support team at [email protected]
We also automatically collect information on how Clearstream is accessed and used (“Usage Data”). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of Clearstream that you use/visit, the time and date of your visit or use, the time spent on those pages or features of Clearstream, unique device identifiers and other diagnostic data. We use this data to analyze Clearstream’s performance and make our services more effective.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse Clearstream
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of Clearstream.
Examples of Cookies we use:
You can learn more about cookies from the following third-party websites:
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
Clearstream’s Services include text messaging services. We share necessary personal information with the cell phone carriers to provide you with text messaging services. This may include data such as your affiliated organization, your first and last name, your specific carrier, and phone number. Additionally, the carriers may collect personal information data to support their business functions. This information is only used for the purposes for which it is provided.
You may choose to provide us with personal information while interacting with us in various ways. For example, when you submit a request for help. This information is only used for the purposes for which it was provided.
We use collected information for the following general purposes:
We do not sell your personal data to others.
We share information with third parties who provide services on our behalf to help with our business activities and to provide Clearstream. These companies are authorized to use your personal information only for the sole purpose of providing services to us. These services include:
We use third-parties to monitor and analyze the use of Clearstream. However, these services are configured in such a way that the third parties are not allowed to use your activity for their own purposes, such as personalizing ads on other websites.
A list of these service providers and instructions on how to subscribe to updates to this list is available at https://clearstream.io/privacy-policy/.
Your information is not shared with or sold to other organizations for commercial purposes.
Your information, including personal data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside United States and choose to provide information to us, please note that we transfer the data, including personal data, to United States and process it there.
Under certain circumstances, we may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
We may disclose your personal data in the good faith belief that such action is necessary to:
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. If you have any questions about the security of your personal information, you can contact us at [email protected].
If a breach of data occurs within Clearstream, we will inform you via a notification posted on Clearstream.io and via email at your last listed email address within 30 business days of discovering the breach. By using Clearstream, you acknowledge and agree that we may send you electronic notifications via email instead of notifications by mail. If you would still like to receive notifications by mail, you can let us know by contacting us at [email protected] or +1 (917) 818-4557.
All code is reviewed by multiple developers and ran through a robust automated testing pipeline before it goes to production. Software dependencies are kept up-to-date, and code is periodically reviewed for potential vulnerabilities.
All data sent to and from our servers is encrypted while in transit over HTTPS connections. Sensitive data is encrypted at rest when stored in our database. All passwords are filtered from our logs and one-way encrypted (salted and hashed), and rate-limiting is used to mitigate brute-force attacks.
All daily is backed up daily, and securely stored remotely.
Our payment processor, Stripe, handles all credit card data storage and processing. No sensitive credit card information passes through our servers or is stored on our servers.
Upon request, we will provide you with information about your personal data (such as the categories of personal information that we have collected about you, the specific pieces of personal data that we have collected about you, the categories of sources from which your personal information is collected, the purpose for collecting your personal information, and the categories of third parties with whom the business shares your personal information). You may request access, correct, request the deletion of, or object to our use of your personal information by contacting us at [email protected], https://clearstream.io/contact/, or calling us at +1 (917) 818-4557. If you email us, please include “Personal Data Inquiry” as the subject line. Please note that we may ask you to verify your identity before responding to such requests. We will respond to your request within a reasonable timeframe and as set forth by the applicable laws. No users seeking to exercise these rights will be discriminated against in their use of Clearstream.
In certain circumstances, we may be required by law to keep your personal information, or we may need to retain your personal information in order to continue providing Clearstream. Please note that we can only provide you with information about your personal data that we collect and use. We do not have control over, or information about, your personal data that other users collect or use.
If we don’t resolve your concern in a reasonable time frame, you have the right to lodge a complaint with your local supervisory authorities.
You have the right to ask us:
You can ask us for this information and request access to your personal data by contacting us at https://clearstream.io/contact/, or [email protected]. Once you have made a request and we have verified it, we will respond within 45 days.
We currently do not use automated decision making technology with Clearstream. However, if we do in the future we will notify you via the email address we have on file, and post a notification on our website, clearstream.io.
You may request that we provide your personal data to another entity (so long as it is technically feasible and legal for us to do so) in a commonly used and machine-readable format.
We do not currently sell (or trade, barter or exchange for money) your personal data to others. The use of your personal data is limited to the uses described above. If we change our policy, we will send you notice to the email address listed in your account with us. We will also post the notice on our website, Clearstream.io, for seven days.
Additionally, in accordance with the California Consumer Privacy Act, if you are a California resident, you have the right to request information regarding the disclosure of your Personal Data to third parties. In order to make any such request, please contact us at https://clearstream.io/contact/, or [email protected].
If we do change our policy regarding the sale of your personal data, you have the right to request that we refrain from selling your personal data. If, in the future, we plan to sell any personal data, we will provide a mechanism where you can opt-out of the sale of your personal data.
If a breach of data occurs with our Service, we will notify you via a notification posted on the website Clearstream.io and via an email notification to the email you listed in your account with us within 30 business days of discovering the breach. By using Clearstream, you acknowledge and agree that we may send you electronic notifications via email for these notifications in lieu of notifications by mail. If you would still like to receive notifications by mail, you can let us know by contacting us.
Pursuant to the California Consumer Privacy Act, California residents have a right to request that a business delete any personal data that has been collected from the consumer. In compliance with these provisions, upon a verifiable request we will delete the personal data you request that we delete. We will also notify third parties to delete any of your personal data, if we have provided them with your personal data. However, we will not delete (or ask third parties to delete) personal data if it is necessary to maintain the information in order to:
We may process your personal data because:
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete or limit the use of your personal data. If you wish to be informed about what personal data we hold about you and if you want it to be removed from our systems, please contact us at https://clearstream.io/contact/, or [email protected] or at +1 (917) 818-4557. If you email us, please include “Personal Data Inquiry” as the subject line.
In certain circumstances, you have the following data protection rights:
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
We do not knowingly collect information from anyone under the age of 18. In order to use Clearstream, you must be old enough to consent to the collection of your personal data in your jurisdiction.
Please send any privacy-related concerns to [email protected].
Or by mail:
13 Palafox Place
Pensacola, Florida, 32502
You can also call us at: +1 (917) 818-4557